Legal Documentation

Privacy Policy

Civil At Hand Group•civilathand.in•Effective Date: June 10, 2026

1. Introduction

Welcome to Civil At Hand ("we," "us," or "our"), operating at civilathand.in. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services.

2. Information We Collect

2.1 Personal Information You Provide

When you contact us, place a service request, or communicate with us, we may collect the following personal information:

Full name
Email address
Phone number
Project-related files, drawings, and documents you share with us
Payment-related information (processed through third-party payment gateways; we do not store card details)
Any other information you voluntarily provide during our engagement

2.2 Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies and analytics tools, including:

IP address
Browser type and version
Device type and operating system
Pages visited, time spent, and navigation patterns
Referring URLs

2.3 Information from Third-Party Services

We may receive certain information through integrated third-party tools such as Google Analytics and payment gateways, subject to their respective privacy policies.

3. How We Use Your Information

We use the information we collect for the following purposes:

To deliver, manage, and improve our civil engineering and design consultancy services
To communicate with you regarding your project, quotations, deliverables, and support
To process payments and maintain billing records
To send service-related notifications and updates
To analyze website traffic and usage patterns to improve our website
To comply with applicable legal obligations
To protect our rights and enforce our terms and agreements

4. Legal Basis for Processing

Where applicable law requires a legal basis for processing, we rely on:

Your consent, where explicitly given
The performance of a contract to which you are a party
Our legitimate business interests, where they do not override your rights
Compliance with a legal obligation

5. Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

With third-party service providers who assist us in operating our website and delivering services (e.g., payment gateways, cloud storage, email services, hosting providers), solely for those purposes and under confidentiality obligations.
With government authorities or regulatory bodies when required by applicable law, court order, or legal process.
In connection with a business transfer, merger, or acquisition, subject to the same privacy commitments.

All third-party service providers we work with are required to handle your information securely and in accordance with applicable data protection laws.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Project files and communications are generally retained for a period of three (3) years following project completion, after which they are securely deleted or anonymized.

7. Your Rights

Subject to applicable law, you have the following rights regarding your personal information:

Right to access: Request a copy of the personal information we hold about you
Right to correction: Request correction of inaccurate or incomplete information
Right to deletion: Request deletion of your personal information, subject to legal retention obligations
Right to restriction: Request restriction of processing of your information
Right to data portability: Receive your information in a structured, machine-readable format
Right to withdraw consent: Where processing is based on consent, withdraw it at any time

To exercise any of these rights, please contact us at info@civilathand.in. We will respond to your request within 30 days.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately at info@civilathand.in and we will take steps to delete it.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting to our website at civilathand.in. Your continued use of our website and services after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.