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Privacy Policy

How we collect, use, store, and protect your personal information.

Last updated: April 22, 2025 GDPR & IT Act Compliant

1. Introduction

Civil At Hand – Design & Consultancy ("Civil At Hand", "we", "our", "us") operates the website www.civilathand.com. We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request our services, or contact us. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.

Summary: We only collect what we need, we never sell your data, and we give you full control over what you share with us.

2. Information We Collect

2.1 Information You Provide Directly

When you use our contact form, request a quote, or communicate with us, we may collect:

  • Identity data: Full name
  • Contact data: Phone number, WhatsApp number, email address
  • Project data: Plot size, location, type of service required, approximate budget, project description
  • Communications: Messages you send us via form, email, or WhatsApp

2.2 Information Collected Automatically

When you visit our website, we automatically collect:

  • Device & technical data: IP address, browser type, operating system, referring URLs
  • Usage data: Pages visited, time on site, links clicked
  • Cookie data: See Section 4 for our full cookie policy

2.3 Information From Third Parties

We may receive information about you from Google Analytics or similar analytics providers about your use of our website. We do not purchase or acquire personal data from data brokers.

3. How We Use Your Data

We use the information we collect for the following purposes:

PurposeLegal Basis
To respond to your enquiries and provide quotesLegitimate interest / Contract performance
To deliver civil engineering services you have requestedContract performance
To communicate project updates, revisions, and deliveryContract performance
To improve our website and servicesLegitimate interest
To send occasional service updates (if you opt in)Consent
To comply with legal obligationsLegal obligation

We do not use your data for automated decision-making or profiling that produces legal effects.

4. Cookies

We use cookies and similar tracking technologies on our website. You can manage your cookie preferences at any time. For full details, please read our Cookie Policy.

In brief, we use:

  • Essential cookies: Necessary for the site to function (e.g., theme preference, cookie consent record)
  • Analytics cookies: Google Analytics to understand how visitors use our site (only with your consent)

5. Data Sharing

We do not sell, rent, or trade your personal information to any third party. We may share your data only in the following limited circumstances:

  • Service delivery: With freelancers or sub-contractors engaged to help deliver your specific project (bound by confidentiality obligations)
  • Legal requirements: When required by applicable law, court order, or governmental authority
  • Business transfer: In connection with a merger, acquisition, or sale of assets (you will be notified in advance)
  • Analytics providers: Google Analytics (anonymised data only, subject to your cookie consent)

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

  • Enquiries with no project: 12 months from last contact
  • Active project data: Duration of project plus 3 years
  • Financial / invoice records: 7 years (as required by Indian tax law)
  • Website analytics: 26 months (Google Analytics default)

7. Your Rights

Under applicable privacy laws, you have the following rights regarding your personal data:

  • Right to access: Request a copy of the personal data we hold about you
  • Right to rectification: Ask us to correct inaccurate or incomplete data
  • Right to erasure: Request deletion of your data where there is no overriding legal basis for retention
  • Right to restrict processing: Ask us to limit how we use your data in certain circumstances
  • Right to object: Object to processing based on legitimate interests
  • Right to data portability: Receive your data in a structured, machine-readable format
  • Right to withdraw consent: At any time, for processing based on consent

To exercise any of these rights, please contact us at civilathand.work@gmail.com. We will respond within 30 days.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

  • HTTPS encryption on all pages
  • Restricted access to personal data on a need-to-know basis
  • Secure email and communication practices

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we strive to use commercially acceptable means to protect your information.

9. Third-Party Links

Our website may contain links to third-party websites (such as Google Maps, WhatsApp). This Privacy Policy does not apply to those sites. We encourage you to review their privacy policies before providing any personal data.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete it.

11. Policy Changes

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: