Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy applies to all civil engineering services provided by Civil At Hand – Design & Consultancy. We are committed to client satisfaction and have designed this policy to be fair to both parties.

All refund requests must be made in writing via email to civilathand.work@gmail.com or via WhatsApp message to +91 870-852-4647.

2. Cancellation

You may cancel your project at any time by notifying us in writing. The refund you receive will depend on the stage at which the cancellation is made (see Section 4).

Civil At Hand reserves the right to cancel a project if:

• The client fails to provide required information after 14 days of repeated requests
• The client fails to make agreed payments within 7 days of the due date
• The project scope is found to be technically unfeasible or outside our expertise
• The project involves activities that violate applicable laws or regulations

In the case of cancellation by Civil At Hand for the above reasons (other than non-payment), a pro-rata refund of advance paid will be issued.

3. Refund Eligibility

You are eligible for a refund if:

• You cancel before work has commenced (full refund)
• Work has begun but final deliverables have not been shared (partial refund)
• The delivered work has significant errors attributable to our mistake (correction or partial refund)
• We are unable to deliver within a mutually agreed extended deadline (full refund)

You are not eligible for a refund if:

• Final deliverables have been shared and accepted (including implicit acceptance after 7 days without objection)
• The dissatisfaction arises from changes to the project brief after work commenced
• You provided inaccurate measurements or information that affected the final output

4. Refund Schedule

Stage of Cancellation	Refund Amount
Before work has started (within 24 hours of payment)	100% of amount paid
Before work has started (after 24 hours)	90% of amount paid
Work started — less than 25% complete	70% of advance paid
Work started — 25% to 50% complete	50% of advance paid
Work started — 50% to 75% complete	25% of advance paid
Work started — more than 75% complete	No refund on advance
After final deliverables shared	No refund

Percentage completion is assessed by Civil At Hand and communicated transparently to the client at the time of cancellation request.

5. Non-Refundable Items

The following are non-refundable under all circumstances:

• Fees for completed and delivered work (including partial deliverables)
• Express/rush charges paid for expedited turnaround
• Revision fees charged for additional rounds beyond the included scope
• Any government fees, third-party software costs, or print charges incurred on your behalf

6. Refund Process

Once a refund is approved:

• We will confirm the refund amount in writing
• Refunds are processed to the original payment method (UPI or bank account)
• Processing time: 5–10 business days from approval
• Bank transfer refunds may require you to provide your account details

7. Disputes

If you believe you are entitled to a refund but your request has been denied, please write to us at civilathand.work@gmail.com with details of your concern. We will review all disputes within 7 business days and aim for an amicable resolution.

If a dispute cannot be resolved amicably, it shall be governed by the laws of India and subject to the jurisdiction of courts in Punjab, India.

8. Contact

For refund or cancellation requests, contact us at:

• Email: civilathand.work@gmail.com
• WhatsApp: +91 870-852-4647
• Hours: Monday–Saturday, 9 AM – 7 PM IST